Ensure all call and quality customer service metrics are met as outlined in training manual, ) Accurately processes customer airline reservation(s) using applicable GDS system provided, ) Maintains positive relations in all communications with internal and external clients/customers to enhance our business relationship, ) Must be able to work rotating/flexible work schedule, ) May provide training support to new hires training which involves sit besides allowing the new hire to demonstrate the knowledge they acquired in the classroom setting, Work indepently in the absence of supervision, Strong judgement and decision-making skills, Experience with Executive Travel is a plus, Co-ordinate with multiple departments to ensure quick resolution for the customer Build excellent business relationship with customer groups, peers and vendors, Knowledge of travel online booking tools, interface with GDS (Galileo, Amadeus) and the online booking environment, Ability to diffuse difficult situations, turning negative experiences into positive and provide empathy and clarity to internal and external clients, Ability to develop and maintain effective relationships with others in order to encourage and support communication and teamwork, Ability to convey information clearly and concisely to groups or individuals both verbally and in writing to ensure that they understand the information and the message, Ability to listen and respond appropriately to others with empathy and viable solutions, A strong customer focus and a commitment to delivering ‘EXCELLENT’ service, Customer service experience (minimum 2 years), Excellent and verbal communication skills, Must be an excellent team player, willing to drive team results, Be patient and able to work under pressure, Travel, hospitality or tourism exposure desirable, Must have a willingness to learn as all technical and product training will be provided, Extensive experience from frontline travel agency or airline, in a fast-paced team environment, High skills and competence on corporate travel globally, solution and customer oriented, Vast experience from Amadeus as we use this as GDS, ticketing experience is necessary, Be knowledgeable with the Nordic geography in order to better serve our customers, Fluent in Norwegian and English and sufficient in the other Scandinavian languages, Respond to travel enquiries from internal and external customers in a timely, knowledgeable and professional manner, Strive to deliver customer Service Level Agreement at all times and exceed the customer’s expectation. To contribute to the local tourism industry; build a strong career in travel consultancy and become a part of the largest team of travel consultants in the state of Florida There is a great deal of multi-tasking involved in this roles and your ability to quickly and confidently navigate a number of systems at once will be vital, Research / information gathering and problem solving skills are essential, you will deal with a wide variety of enquiries so your ability to ‘think on your feet’ and provide in-depth solutions quickly and efficiently is essential, Time management skills are a must – due to the multi-tasking nature of the role, you will need to be re-prioritizing your workload regularly in order to meet your deadlines, Sales experience will be required so that you can cross-sell relevant products and services, The customer experience is our top focus so you will have a strong desire to provide an excellent service to our customers, Call centre experience would be advantageous, Flexible to work shifts including evenings, weekends and holidays, Excellent working knowledge of air fare calculations and able to offer competitive travel fare options, To be familiar with appropriate travel reservations and ticketing systems and productivity tools. Our resume builder can guide you step-by-step through each necessary part of your CV and help you create a customized document in no time. visas, passports and immunization requirements, Responsible for administering or coordinating the process with respective internal and/or external parties and service providers. It Consultant. Get inspired by this cover letter sample for business consultants to learn what you should write in a cover letter and how it should be formatted for your application. 1,064 open jobs for Visa consultant. Strong consultant resume samples also include … Provides one on one support to clients who face challenges with admissions and immigration related matter, with finding aBetter solution for their benefits. Education requirements include training in international development. Assist clients with immigrations matters, employment and family based visas. Provide clients with a cost estimate and schedule of proposed travel, Assist in group bookings by calling airline group departments, Work with the team leader and team colleagues to improve processes and develop business opportunities to harness the full potential in the department, Manage workflow and processes in accordance with SLA, Anticipates and provides assistance on potential challenges that may arise for the customer, Provide thorough, friendly, and effective customer service to all customers during the travel booking process (primarily inbound calls and may also encompass outbound calls, email, etc. Working on a variety of projects day to day, Follow up on airline quotes provided to clients by travel consultant, Manage group and individual flight reservations using Sabre Red (Native Sabre). Passport and document fraud. Act as Subject Matter Expert on International Business Travel process within the Americas, Resolve customer disputes, and escalate where necessary to BT manager for resolutions in future system upgrades and providing solutions for management review, A minimum of 2-5 years experience in International HR, Global Mobility or related HR field, The ideal candidate will be fluent in English and Spanish, Portuguese/French is a plus, Basic understanding of individual tax, immigration and social security concepts, Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances, Connect with the caller to build trust and credibility even if the person is unknown, Be a trusted advisor by offering informed and insightful recommendations which provide the very best traveler experience in each situation, Sell products that are of commercial value to CWT and contribute to CWT’s profitability, Remain current on CWT products and initiatives that add value to each customer, Adapt and change as requirements of the business change, Represent the CWT brand in how you work on a day-to-day basis, Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business and our clients, Build loyalty to CWT by ensuring consistency of service delivery around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler/travel arranger feel special, Provide a full traveller services to corporate clients adhering to CWT procedures achieving/ exceeding KPI, Ensure the use of scripting to complete reservation in accordance to the service standard set by the company, Ability to complete bookings with all basic requirements, like seating, meal and frequent flyer number with compliance to client’s travel policy, Proficient in all reservation aspects, like air, hotel, car, insurance, rail and ferry bookings through GDS and/or with consolidators, Provide clients with detailed information on visa requirements and ensure all bookings are being checked for visa requirements and coordinate with clients on the submission of visa, Ensure all transactions are being invoiced on a daily basis, Display a courteous and helpful manner at all times to both clients and colleagues, Use standard greetings of the company at all times, Responsible for closure of simple issues in a timely manner, escalate to your seniors for any unresolved issues, Responsible to gather findings on issues in a timely manner and assist Travel Consultant to resolve issues before escalating to Team Leader for any unresolved issues, Provide guidance to Travel Consultants e.g. Typical duties listed on an Immigration Consultant resume example are offering information pertaining to immigration rules, helping clients to obtain visa approvals, conducting surveillance of submitted documents, and handling other related legal issues. Tips for Creating a Great Consultant CV. This way, you can position yourself in the best way to get hired. Successfully defended clients faced with Removal Proceeding in Federal Court. This would include any relevant EMD’s. Management consulting resumes are crucial. *, Use the appropriate the BCD tools and systems to complete requests, Adhere to BCD policies and procedures to maintain quality control, Excellent knowledge and application of airline supplier rules, including airline contracts held by client or BCD Meetings & Events, Able to listen and evaluate customer needs, Uses positive language and word choices to avoid negative customer reactions, 2 years of travel agency experience required, Proficiency in Microsoft Office software (Word, Excel, Outlook), Excellent oral and written communications skills, Strong attention to detail with the ability to anticipate unstated client/traveler needs, Follow set operations’ policies and procedures in the respective field of work, Meet/exceed set SLAs in all regards to maintain a favorable business outcome, Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications if necessary, Knows and properly uses: airline terminology, codes, fare basis, resource guides, books, wherever necessary, Check on PNR queues to process exchanges, cancellations and rebooking, Promotes the acceptance of fares, rates, and suppliers that match the client’s travel program policies and negotiated contracts. We are a … Resume review service, 60 resume examples, and a Do-It-Yourself consulting resume toolkit to help you land an interview! Travel Consultant Resume. Sharing knowledge and best practice and to assist team members in a timely manner, Maximize the benefits of GBT’s desktop applications and telephony to deliver a superior experience to business travelers, Prioritizing your workload effectively on an on-going basis, Deliver expectations on individual/shared team goals and support all business Key Performance Indicators, Proactively access Compas to check on and improve performance, Take ownership and act in accordance with all GBT policies and procedures, e.g. Required Supporting Documents for the Management Consultant TN Visa: Passport; Copy of Bachelor Degree or transcripts or licenteria and transcripts, or proof of 5 years of prior relevant work experience. Advice and provides best solution to the clients. Will be working with multiple programs and utilizing 8-10 windows at any given time, Positive attitude with an eagerness to learn, Must be able to pass pre-employment drug screen and 10 year background check, ABACUS CRS capability ticketing knowledge, Good communication skills, willing to help people, and pleasant characteristics, Ability to work independently while contributing to a strong teamwork environment, A pleasing personality with the ability to instill confidence in customers and colleagues, Bilingualism (French) an asset or Cantonese, The ability to communicate with our customers is vital to your success in this role, this is about being able to adapt your approach to the customer, provide personal insight and build a strong and lasting relationship. Download CV Template (DOC format) My safe download promise. As employees of Whistler Blackcomb all employees receive an unlimited seasons pass for skiing/snowboarding at the top ranked resort in North America! Below you'll find our how-to section that will guide you through each section of a It Consultant resume. Maybe you’re applying … Immigration Consultants help organization clients or employees with immigration procedures. Established and managed all aspects of an independently owned immigration practice. Guide the recruiter to the conclusion that you are the best candidate for the deloitte consulting job. All International Business Trip related matters (Immigration, Tax, Social Security, and Corporate Tax) are reviewed and compliantly concluded, Ensure and support international business travelers to follow requirements in the destination country in respect to immigration, tax and social security, Ensure that home country and foreign information (Immigration, Tax, Social Security) are kept up-to-date and aligned with the other consultant teams (Project/Delegation Consultants), Consult to Business Units, employees and Global Implementation Partners regarding international business travel process and compliance requirements within Americas region, Administer the international business traveler’s life-cycle, ensuring that all documents are obtained, vendor services ordered, and IHRIS record is maintained with uploading the documents including immigration and social security documents, billing information, personal data information and other required documents as needed, Maintain individual tax orders and authorization for International Business Travelers and ensure completion of KPMG tax service process by ensuring all required documents are submitted to KPMG tax service provider to ensure timely and accurate tax filing in all respective countries, Maintain a satisfactory customer service level and employee satisfaction results, Manage special projects as they arise, such as special business requests, research, and on-site presentations for stakeholders. A sample consulting resume that shines brighter than others. In addition to following the example of this sample CV, it is vital that your CV follows the standard format employers expect. Working in a friendly, close knit and positive team environment. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. To be conversant in industry products (e.g. This may include flexible scheduling, working overtime as needed, acquiring new skills, or assisting with other business needs, 1 year of customer service experience in either a face-to-face setting or over the phone, Excellent interpersonal, listening, written and verbal communication skills, Ability to work collaboratively in a team environment, Exceptional time management skills and the ability to handle multiple tasks, Ability to adapt quickly in a fast paced environment, High School Diploma or equivalent preferred, Sell travel arrangements and related services for clients and ensures sales goals are met in a professional and consultative manner, Use preferred vendors as determined by Connexions to maximize profits, Understand individual redemption travel loyalty program requirements. (Retail or similar), Excellent, professional written and verbal communication skills, Strong interpersonal and active listening skills, Ability to establish and maintain relationships with clients, Team orientated with the capacity to be self-directed and driven, Excellent accuracy and attention to detail, Willingness and enthusiasm to learn and maintain knowledge of products, Understand MS Office applications; especially Outlook and comfortable using computer systems, Passion for and understanding of ski, resort and tourism industry, The Call Center is located near Brentwood Mall Skytrain in Burnaby (Vancouver area) and open 365 days a year, weekends and holidays included, Danish/Swedish fluent: written and verbal, Excellent communication skills and follow through required to advise clients of those requirements. minimum stay, reservation policy and cancellations), Engage in first phase of problem resolution regarding client complaints, Embrace coaching and training as an aid to meeting personal and company goals, Participate in outbound calling projects as requested, Follow up on sales leads with previous clients, Report any discrepancies found on the intranet, related websites etc. Consulting Cover Letter Sample. Skills : Proactive customer service, serving as a liaison between Airline and Clients. If you're ready to apply for your next role, upload your resume to Indeed Resume to get started.) Preferably Sabre, Knowledge of leisure travel and leisure travel products/services, knowledge of luxury hotels & tour suppliers is desirable, Must be an excellent team player and focused on achieving team goals, Good written and verbal communication skills in English and Thai, Research and book various day-to-day travel requirements for faculty, staff, and students, Book individual domestic and international airline reservations, Book individual domestic and international hotel reservations, Book individual domestic and international car and bus transportation, Complete airline contracts based on airline contracts and rules, Learn the Anthony Travel Preferred Bus and Hotel Programs and utilize these programs while booking reservations, Additional duties can include answering phones, faxing, scanning, confirmations, and follow up notes and calls to customers, Various other tasks and assignments as needed, Experience with international and domestic travel booking, Proficiency on GDS systems required (SABRE preferred), Knowledge of ticketing procedures for airline, hotel and car rental systems, Ability to conduct internet research skills for customer information, Outstanding professional customer service skills a must, Strong communication skills, both oral and written, with demonstrated ability to communicate strongly and effectively, Possess strong interpersonal skills with demonstrated ability to be able to communicate with and provide consultative travel and lifestyle servicing to premium card members, Be able to be both empathetic and assertive with customers, Demonstrates ability to manage premium card member expectations, Cope well under pressure while meeting deadlines, Possess effective problem solving skills with focus on card member, Be able to demonstrate strong persuasive /influencing skills, Flexible to work shifts including overnights, weekends and holidays, Ability to multi-task in high-paced environment, Other tasks as necessary during low call volume periods, Recent usage and proficiency with a GDS is required; preferably Sabre, Consumer/Leisure Travel and Lifestyle booking experience an asset, Ability to work overnight shifts, including weekends and holidays, Work at Home subject to meeting specific criteria, Books routine reservations for air travel, hotel and car rentals, with detailed follow for completion and changes to complete the reservation, Books special and unique services as required by clientele, Schedules meet and greet services for airport escort services, Achieves individual and contractual service level goals related to telephone, quality, and productivity, Ability to get vendors to provide special services to demanding clientele, Ability to demonstrate personal and organizational integrity, Minimum of four (4) + years active Travel Consultant experience in the past 6 years, Books routine reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation, Books and coordinates movements for the production company, including people, equipment and animals, Coordinates all travel of the production company with the movie or TV Production Coordinator; must develop and maintain client trust and loyalty to be accepted and effective, Provides after-hours “on-call” services as required by client and approve by BCD Travel, Required to arrange innovative and creative special services as requested by client, Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications, Minimum of six (6) + years active Travel Consultant experience in the past 8 years, Must have at least (1) + years active Travel Consultant Productions experience in the last 3 years, Strong interpersonal skills and professionalism, Strong domestic and international knowledge, Achieve established office goals for measurable accuracy, Ability to be on call and work nights and weekends when needed and during productions, Ability to deliver high levels of customer service to vary demanding travelers and movie stars, Ability to remain calm under pressure situations, Ability to retain confidential knowledge of movie stars, Ability to develop strong client relationships, Ability to handle fast paced environment with demanding client, Ability to manage multiple tasks and changing priorities, Solid working knowledge and understanding of travel processes and technology, Strong time management and organisational skills including multi-tasking & prioritize of workloads, as well as the ability to follow through on commitments to both customers and to the organization, ) Demonstrates thorough understanding of recommending and booking domestic airline reservations after successful completion of four-week training program; this training includes both classroom assessment as well as sit-beside training. 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